Customer Care. Answer inquiries, resolve complaints, and assist your customers with their needs. Our outsourcing services will ensures smooth transition from Day 1. OmniChannel Call Center. We are an omnichannel call center in Philippines providing you with cost-effective call center services across all communication channels to make each customer interaction more meaningful.
Philippines Overtakes India as Hub of Call Centers - The New York Times
It started in a simple operation that provides basic services such as email response and service management. In fact, they have earned the reputation of being the most preferred agents worldwide due to a number of reasons. Filipino call center agents are accent-free when speaking in English, unlike their other Asian counterparts. Foreign BPO companies recognized that conversing with Filipino call center agents feels like talking to their own fellowmen, with no trace of any distinct accent which could lead to miscommunication, poor customer service, and lost business. Superior English comprehension and communication skills Aside from their neutral accent, Filipino call center agents are very confident in using the English language. Aside from that is the fact that the Philippines became an American colony for almost five decades.
Why Foreign BPO Companies Prefer Filipino Call Center Agents
Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They are also paid well to perform their services in a professional and patient manner.
We are masters at building emotionally engaging and captivating customer experiences that create genuine loyalty for high-growth start-ups as well as established brands around the globe. We keep them happy, smiling and buying. We are the secret force behind the exponential growth of some of the world's most innovative and disruptive companies. Smile… you found us! There are close to contact centers operating in the Philippines today.